State Farm® Insurance Agent Mario Cristo

"On August 2nd 2025 our lives changed drastically. Our son lost his life in a car mishap. The car was a total loss and we weren't sure how to proceed with a State Farm claim. After making a call to Mario Cristo’s office at State Farm we spoke with Denise. She gave us excellent advice on how to proceed and put our minds at ease. Denise guided us through the process and monitored it to completion. She was wonderful! Our experience with State Farm and Mario Cristo’s office was very positive. Randy and Bonnie Konoske"

"DENISE is awesome, she deserves 5 STARS. She takes her time answering my inquiries and she is always pleasant."

"I am thrilled Every single time I speak with Denise Pollack! She is an expert at her craft and always friendly and willing to go the extra mile in all explanations of all policies! Even the ones I don’t hold. Always looking out for me for about 25+ years. She has NEVER wavered. I’m sure she makes everyone feel like family. She’s the best!"

"Denise is absolutely My Favorite if Denise not in the office I don’t talk to anyone although everybody is super sweet super nice but Denise is my girl and she is super patient with me every month. I add cars remove cars and she always called me back. She always take care of me and I’m so grateful for her."

"We’ve been with these folks for over 30 years The same office in West Covina I can tell you from personal experience that Denise and the office staff are excellent. Denise works very hard at helping the client. She’s very knowledgeable in the area of insurance and Always makes you feel like you’re the only client they have very personable very good people to work with dealing with Insurance can sometimes be frustrating but they help you navigate all of that. Ask for Denise she’s great."

"Denise helped me out and answered all of my questions. I love it that every time I call, someone answers! She really knows her stuff, and when we updated our policies with new cars, everything was handled quickly and it was done with ease! Nice work, and thank you!"

"I stopped by the office of State Farm insurance located at: 1043 S. Glendora Ave. Suite C West Covina, CA. 91790 I received a very warm happy welcome by Denise Pollock. She helped me get insured with my auto insurance. Denise Pollock is a very nice polite respectful attentive person. She has a positive attitude towards assisting customers with ttheir insurance needs. Her performance in customer service is overall awesome! Denise Pollock's representation denotes strong loyalty and dedication in her passion of representing State Farm insurance. Denise Pollock is there to help assist you. And State Farm Like a good neighbor, State Farm is there!"

"Thanks Denise & Mario for always helping me and my family with our insurance needs. You all are the best of the BEST!!!! Denise has been helping me for many decades now, she is extremely knowledgeable, professional, kind, caring and truly an exceptional representative for State Farm. I have been very blessed with her abilities to explain everything to me. She is such a valuable employee and person. Thank you Denise for helping me all these years. You are one of a kind, the best kind!"

"Denise Pollock always provides outstanding customer service and support."

"If you are looking for an Awesome agent in West Covina, go see Mario Cristo. He and his team pride themselves on providing excellent customer service, you will not be disappointed."

"Cindy ochoa was extremely helpful and very nice With such a sweet attitude was able to answer my questions"

"I recently received an auto quote from Cindy, and I was beyond impressed with the entire experience. She was very knowledgeable and took the time to clearly explain everything in detail. Her customer service is truly outstanding! She was professional, attentive, and genuinely cared about making sure I had all the information I needed. Cindy went above and beyond, and I couldn’t be happier with the service she provided. Highly recommend!"

"I called for a quote and the customer service was amazing! Cindy was very helpful in answering all my questions."

"Denise provided quick and satisfying service to my family once again! She is knowledgeable, efficient, is able to understand my needs and explains what she can provide while being so pleasant and easy to deal with - plus she returns calls when she says she will! Can't imagine going anywhere else."

"I had a wonderful experience with this insurance office. The staff was very professional, helpful, and took the time to answer all my questions. They explained my coverage options clearly. I truly appreciate the friendly service and would highly recommend them for anyone looking for reliable auto insurance!"

"Easy to get in touch with and very helpful!"

"Friendly agent and easy to work with very helpful even when there’s was a bit of language barriers."

"Denise is always very helpful and efficient when I call with questions or changes to my insurance needs."

"I just want Denise Pollock to be recognized for always being very patient with me and providing me with such good information when I am asking questions and that is a lot lol. she is very appreciated by me and I hope that her employer does as well. Good worker she should be recognized. Most of the times people are only recognized for the bad customer Service"

"I've had the pleasure of working with Denise, and I can her customer service is truly exceptional. She is always friendly and approachable, making every interaction pleasant and stress free. What stands out the most is her willingness to help find solutions no matter the situation. Denise is incredibly knowledgeable and provides clear and helpful information. Mario and his team especially Denis are very professional, reliable, and genuinely cares about helping their customers. I am so grateful for their help and highly recommend working with them. Thank you !!!!"

"Mr. Mario Cristo has created an Office and Office Staff that are empathetic, professional and really care for the client!! Thank you guys, you know who you are, forever grateful!! I 💯 recommend this State Farm Office!"

"Denises customer service is more than 5 stars. She is very supportive and present in my necessities and gets everything I need done with such a positive attitude. She goes beyond what is needed in her position and I appreciate her being our insurance representative. I couldn’t have asked for a better one."

"Martha Chavez was very helpful thank you"

"Amazing how fast everything was done. Denise was amazing. Answered all my questions. Wonderful service."

"Great company! I recommend State Farm. Mario was very helpful with all the questions that I had. Great customer service."